Policies and FAQ

 Tour Policy, Terms, and Conditions

General Ticket Policies

Terms & Conditions – Tour Packages and Tickets

1. All tour tickets are non-refundable. 
2. No refunds will be issued under any circumstances.
3. Tickets may be exchanged for another Historic House Tour of equal value with at least 48 hours' advance notice prior to the originally scheduled tour date.
4. Tour packages are sold at a packaged all-inclusive rate and are not priced per individual component. Itemized pricing is not available for packages. 
5. Gift certificates may be issued in the event of cancellation, based on management discretion. These certificates will remain valid for up to one year from the original date of purchase, subject to availability. Please note - Tour offerings are subject to change without notice.
6. If ticket prices increase or certain homes become unavailable, additional fees may apply when rescheduling. 
7. Ticket exchanges for another Historic House Tour are free of charge, provided the home is of equal value. If a paper ticket must be reissued after purchase, a $2.50 restocking fee will apply. 
8. Tickets cannot be resold for commercial gain under any circumstances.
9. Each ticket is valid for one-time use only and may not be duplicated or reused. 
10. A valid ticket must be presented for admission to any Historic House Tour.
11. If purchases are made my Venmo, Apple Wallet or Zelle, then a discount will apply to save credit card processing fees.
     

Tour & Venue Policies
1.   For the safety of all visitors, the Organizers, Homeowners, or their Representatives reserve the right to refuse admission and conduct security searches when necessary.
2. Please check all tickets upon purchase, as mistakes cannot always be rectified.
3. The Organizers, Homeowners, or their Representatives reserve the right to alter or reschedule any part of the tour due to circumstances beyond their control, without being obliged to issue refunds or exchanges.
4. The Organizers, Homeowners, or their Representatives are not responsible for any loss or damage to personal property during the tour.
5. Visitors may be filmed or recorded for security purposes during the Historic House Tour.
6. The use of cameras, video, or audio recording equipment during the tour is strictly prohibited unless authorized by the Homeowner or Property Manager.
7. The sale of any goods on the property of a Historic House is prohibited unless authorized in writing by the Owner or Property Manager. Unauthorized items may be confiscated at their discretion.
8. For inquiries regarding ticket orders, please email toursnatchez@gmail.com.

Hotel Booking & Cancellation Policy

When booking hotel accommodations through Tours Natchez, LLC, all reservations are subject to the following terms and conditions:

Reservations & Payment

1. All hotel accommodations are secured through Tours Natchez, LLC on behalf of the client.
2. Rates quoted are all-inclusive and account for planning, coordination, and administrative costs.
3. Full payment for hotel reservations is due at the time of booking unless otherwise specified in the contract.
    

Changes & Cancellations

• Modifications to Reservations: Any changes to hotel bookings must be made through Tours Natchez, LLC and not directly with the hotel to ensure contract terms are met and alternative accommodations can be arranged. 
• Early Departures & Client-Initiated Changes: If a client chooses to move to another hotel after check-in, no refunds or reimbursements will be issued. A partial credit may be considered at the discretion of Tours Natchez, LLC, based on hotel policies, lost inventory availability, and administrative costs.
   

Cancellation Policy

• Cancellations made within 30-15 days of arrival are subject to a 50% refund or a partial credit toward a future booking. 
• Cancellations made within 15-0 days of arrival will not receive a refund. However, a partial credit may be granted for a future date, minus applicable administrative fees.
   

Administrative & Restocking Fees

• An administrative fee per room applies for processing changes, cancellations, or rescheduling.
• A $500 per group reservation restocking fee applies if cancellations or modifications result in lost inventory availability for the hotel or venue.
   

Vendor Limitations & Liability

• Tours Natchez, LLC acts as a third-party facilitator in securing hotel reservations and is not responsible for hotel policies, facility conditions, or service failures.
• If an issue arises with accommodations, clients must notify Tours Natchez, LLC first for resolution under contract terms.
• Clients who bypass Tours Natchez, LLC and book alternate lodging independently forfeit any right to refunds, reimbursements, or future credits.
   

By booking through Tours Natchez, LLC, clients agree to these terms.